Refund Policy :
This policy outlines when refunds may or may not be issued.
1. Overview
2. Nature of Products
This Refund Policy applies to all purchases made from The Poppy & Co.
Due to the natural and delicate nature of dried botanical products, all sales are considered final unless the item arrives damaged or incorrect.
3. Damaged or Incorrect Items
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with photographic evidence. Approved claims may be eligible for a replacement or refund at our discretion.
4. Customs and International Orders
If an international order does not clear customs, is seized, delayed, or destroyed by customs authorities, Poppy and Co is not liable or responsible. In such cases, no refund will be issued.
5. Non-Refundable Situations
Refunds will not be issued for change of mind, incorrect address provided by the customer, customs refusal, or delays outside our control.
Terms and Conditions :
These Terms apply to all visitors, users, and customers of The Poppy & Co website.
1. Introduction
These Terms and Conditions govern your use of the Poppy & Co website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
2. Business Information
Poppy and Co is a UK-based business specialising in the sale of dried poppy heads for decorative, botanical, educational, and research purposes only.
3. Eligibility
You must be at least 18 years old to place an order. By purchasing from us, you confirm that you meet this requirement.
4. Product Use and Legal Compliance
All products are sold strictly for lawful purposes only. Products must not be consumed, processed, extracted, or used for any illegal activity. Customers are solely responsible for ensuring that the purchase, importation, possession, and use of dried poppy heads is legal in their country or jurisdiction.
5. International Orders and Customs
International orders are placed at the customer’s own risk. Customs regulations vary between countries. If an order is delayed, seized, destroyed, or refused by customs authorities, Poppy & Co accepts no liability and no refund will be issued. and use of dried poppy heads is legal in their country or jurisdiction.
6. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order. Prices are listed in GBP unless otherwise stated and payment must be made in full prior to dispatch.
7. Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs processing, or events beyond our control.
8. Intellectual Property
All website content including text, images, logos, and branding remains the intellectual property of Poppy & Co.
9. Limitation of Liability
To the maximum extent permitted under UK law, Poppy and Co shall not be liable for any indirect, incidental, or consequential loss arising from the use or misuse of our products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
11. Contact Information
For any enquiries regarding these Terms, please contact us at – support@thepoppyandco.com