1.Who we are
The Poppy & Co operates in the United Kingdom and sells products both online through our website and in-store. We also ship products internationally.
2. Information We Collect
We may collect personal details such as your name, email address, phone number, billing and shipping addresses, payment information (processed securely through third-party providers), order history, IP address, browser type, and website usage data.
3. How We Use Your Information
Your information is used to process and fulfil orders, manage online and in-store purchases, communicate regarding orders or enquiries, improve our website and services, send marketing communications (only if you opt in), and comply with legal obligations.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases: performance of a contract, legal obligations, your consent, and legitimate business interests.
5. Sharing Your Information
We do not sell your personal data. We may share information with trusted third parties such as payment processors, shipping and delivery providers, and website hosting or analytics services.
6. International Data Transfers
As we sell internationally, your data may be transferred outside the UK. We ensure appropriate safeguards are in place in accordance with UK data protection laws.
7. Cookies
Our website uses cookies to improve functionality and analyse traffic. You may disable cookies via your browser settings.
8. Data Security
We take reasonable steps to protect your personal data. However, no online transmission is entirely secure.
9. Your Rights
Under UK GDPR, you have the right to access your personal data, request correction or deletion, restrict or object to processing, withdraw consent, and lodge a complaint with the Information Commissioner’s Office (ICO).
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: sales@thepoppyandco.com